Refund Policy

Refunds and exchange policy
You are covered by a 100% money-back guarantee.
If you ever receive a product from Your Wine Guy that is affected by any cork taint, or in any way not up to your expectations, we ask that you contact us immediately so that we can take action. We will make every effort to provide a replacement or a like exchange to your satisfaction or, in the event a replacement cannot be found, you get your money back. Easy as that.

Broken Bottles
If you should receive bottles that have been damaged in transit, please notify us immediately and we will cheerfully provide a replacement.

Old, Cellared Wines & Spoilage
Old, cellared and back vintages are sold on an "as is" basis. We will never offer for sale any item that we have reason to believe is of dubious quality.

Changes of Vintage
Unless otherwise indicated, wines will be current vintage release. Vintage changes are a regular occurrence in the industry and occasionally come without warning. We make great efforts to provide our customers with the vintages stated on our website, however due to the nature of wine, occasionally we may need to notify you of vintage changes or substitutions before we despatch any items. In situations where the wine ordered was offered on a "current vintage" basis, we may choose to fill the order with the available vintage.

Out of Stock
Occasionally our inventory or our suppliers' inventory will become unexpectedly depleted of stock items. In the rare instance this occurs, we reserve the right to provide a like substitute of equal value (or greater where reasonable). It is in the best interests of the customer and our business, to satisfy and ensure our clients' satisfaction. We will attempt to contact you regarding depleted stock items to make an arrangement satisfactory to all parties.

Customer & Sales Help Hotline
Please telephone 1300 294 020 or +61 2 9029 3777 or email us at
info@yourwineguy.com.au if you are concerned about the status of your order.

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Phone 1300 294 020 or 02 9029 3777 (9am - 7pm Mon - Sat) fax 02 4627 0208
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NSW Liquor Licence LIQP770010106
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